Return, Refund & Cancellation Policy

MyFurnishing is an online marketplace connecting customers with independent suppliers and service providers. Products displayed on the platform are sold, fulfilled and delivered by the respective supplier.

Accordingly, return, exchange, cancellation and refund requests are subject to the applicable supplier’s return policy, product conditions and approval, while also remaining subject to applicable consumer protection laws in the Kingdom of Bahrain.

1. Supplier Responsibility

The respective supplier is responsible for:

* Product quality, condition and accuracy.
* Packaging and delivery of the product.
* Assessing and approving eligible return or exchange requests.
* Arranging collection or return delivery where applicable.
* Handling defective, damaged, missing or incorrectly supplied products.
* Providing replacements, repairs or other appropriate remedies where applicable.

MyFurnishing does not physically stock, handle, deliver or collect products. Where necessary, MyFurnishing may assist by facilitating communication between the customer and supplier.

2. Return Requests

Customers wishing to return or exchange a product should submit their request as soon as possible and, where applicable, within the return period offered by the relevant supplier.

Return eligibility may depend on the supplier’s policy and may require the product to be:

* Unused and in its original condition.
* In its original packaging.
* Complete with all accessories and supplied items.
* Not assembled, installed, altered or damaged by the customer.

The final assessment of the condition of the returned product and its eligibility for return or exchange will be handled by the relevant supplier, subject to applicable Bahrain consumer protection requirements.

3. Damaged, Defective or Incorrect Products

If a product arrives damaged, defective, incomplete or different from the product ordered, the customer should report the issue promptly.

Photos, videos or other supporting information may be requested.

The relevant supplier will review the matter and determine the appropriate resolution, which may include repair, replacement, exchange or refund, depending on the circumstances and applicable legal requirements.

4. Customized & Made-to-Order Products

Customized, personalized or made-to-order products are generally not eligible for return or cancellation due to a change of mind once the order has been confirmed or production has started.

This includes products made according to customer-selected measurements, colours, materials, designs or other specifications.

Where a customized product is defective or materially different from the specifications agreed with the supplier, the customer should report the issue for review by the supplier.

5. Services & Bookings

Services available through MyFurnishing are performed by independent service providers.

Cancellation, rescheduling, refunds and any corrective work are subject to the relevant service provider’s terms and the nature and stage of the service.

Once a service has commenced or been completed, cancellation or refund may not be available unless there is a valid issue with the service or otherwise required under applicable law.

6. Delivery & Return Collection

Delivery, installation, return collection and related logistics are the responsibility of the respective supplier or service provider and are not carried out by MyFurnishing.

Any applicable delivery, collection, installation or return charges will be determined by the relevant supplier and communicated to the customer where applicable.

Where a product is confirmed to be defective, damaged or incorrectly supplied, the supplier will be responsible for arranging the appropriate resolution in accordance with its obligations and applicable law.

7. Refunds

Where a return or refund is approved by the relevant supplier, MyFurnishing may assist with processing the refund for payments originally made through the MyFurnishing platform.

Approved refunds will normally be returned through the original payment method where possible.

Processing times may vary depending on the payment gateway, bank or payment method.

8. MyFurnishing’s Role

MyFurnishing provides the digital marketplace through which customers can discover and purchase products or book services from participating suppliers.

MyFurnishing may assist customers and suppliers in communicating and resolving issues; however, the supplier remains responsible for its products, fulfilment, delivery, product condition, warranties and applicable after-sales obligations.

9. Contact Us

For assistance with a return, refund or order issue, customers may contact MyFurnishing with their order number, details of the issue and supporting photos or videos where applicable.

Phone: 39039060

Email: contact@myfurnishing.me
Website: myfurnishing.me

MyFurnishing will forward or coordinate the request with the relevant supplier where assistance is required.

10. Consumer Rights

Nothing in this policy is intended to exclude or limit any rights or remedies available to customers under applicable consumer protection laws and regulations in the Kingdom of Bahrain.

Where a supplier’s individual policy conflicts with mandatory consumer protection requirements, the applicable legal requirements will prevail.